Frequently Asked Questions
Here are some questions that frequently come our way, if you do not see an answer here, please do message us and we will get back to you soon.
Online Order & Shipping Issues
When would you ship my order?
We shipped all orders out the next working day, Monday - Saturday (excluding Sundays and Public holidays), the cut-off time is 8 am.
How do I track my order?
All standard orders are shipped via DHL. Once your order is fulfilled by our team, you should receive an email with the tracking number of your order. Do check your spam/junk mail if you cannot find the tracking order email.
What do I do if my order arrives damaged/incorrect?
We are so sorry if that had happened to you. Please email us at [email protected] with your name and order number and a description of the issue you’re experiencing and we will send you a correct, replacement order!
How long does it take to receive my order?
If you are staying in the Klang Valley area, the typical delivery time will be 2 to 3 days. If you are staying in West Malaysia, 3-5 days, East Malaysia 1 to 2 weeks.
Coffee Questions
When do you roast?
We roast all our coffees from Monday to Friday. Most of the coffee our customers received or roasted on the day itself. Our policy is not to ship out coffee that is longer than 14 days past the roast date.
What is the best way to store my coffee?
Our ziplock bags, with their one-way valve, are designed to store your coffee properly as long as it's sealed properly once open. We recommend consuming most of the coffee within 30 days of its roast date. To preserve the freshness and flavor of coffee beans, store them in an airtight container in a dark, cool place, away from direct sunlight and moisture. Choose whole beans over pre-ground coffee and purchase in small quantities that can be consumed within a few weeks to ensure optimal freshness.
What is the roast level and profile?
We view our task as coffee roasters is to roast the coffee so that it brings out the best in what the organic compound in the coffee has to offer, which means, most coffees from us are roasted on the medium-ish side.
A general rule of thumb is as follows,
- Light roast coffee has a lighter body and more acidic, fruity flavors
- Dark roast coffee has a fuller body and a more pronounced roasty flavor.
- Medium-roast coffee falls somewhere in between.
To learn more visit our article and video here
Single Origin vs. Espresso Blends?
To put it simply, A Single Origin coffee is a coffee from one country and one region. A blend is a combination of two or more coffees from different countries. So you might see a blend of Brazil + Colombia, or Brazil + Papua New Guinea + Java Arabica. All these are blends that a roaster created to achieve a certain taste profile. Here is a written article if you would like to find out more.